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Key Nationals Account Manager x1(Maternity Cover FTC 12months)

Job Purpose
To create a long-term, trusting relationships with our customers and key site contacts throughout the life-cycle of a development. The account manager is the key point of contact for customers, developing a culture of customer satisfaction through the timely and thorough handling of queries, questions and site progress requirements from inception to completion.


Overview of Responsibilities


 Serve as the lead point of contact for all customer account management matters, remote technical staff and all internal departments as to the progression of the site development.

 Build and maintain strong, long-lasting client relationships.

 Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

 Clearly communicate on a weekly basis with customers and surveyors the progress of their development.

 To initiate first point of contact from new order through delivering a Welcome Call focusing on processes, tools and methods of communication.

 Assist with challenging client requests or issue escalations as needed.

 Ensuring Crisp contains correct information provided by the risk management teams to include names, email information and contact information.

 Continual review of non-active sites ensuring they are progressing and removing the burden on risk management staff to maintain progress.
Accurately records and logs interaction with customers and update account information.

 Indexing documents to internal folders received from customers, surveyors and any 3rd party.

 Chasing customers/ surveyors for outstanding documentation.

 Conducting file reviews on plots reaching completion.

 Dealing with customer queries from both internal and external customers (surveyors and customers/ site-based queries).

 Issuing cover notes on demand.

 Completing site re-allocations on demand.

 Gathering completion forecast data to provide to senior staff within Key Nationals.

 Supporting additional technical staff such as Design Surveyors and Engineers.

Experience / Skills

 Highly motivated and well organised, displaying a positive mind-set and high energy.

 Ability to follow and champion the MDIS culture and Values

 High level of interpersonal skills, with the ability to build relationships and remain open and honest

 Demonstrable ability to use own initiative, with confidence to put forward new ideas and is flexible in personal approach

 Committed to being a strong team player and remaining positive and approachable

 Ambitious, willing to go above and beyond and is driven in achieving company goals and personal objectives

 Must be familiar with Microsoft office namely; word, excel and outlook

 Experience managing multiple customers, using various methods of communication

 Experience in using computerised data management system is desirable

 Customer Service experience is desirable

Benefits

  • Income Protection & Worklife Solutions Employee Assistance programme (up to 80% of salary)

  • Bupa Private Medical Care

  • Death in service (3 x annual salary)

  • Annual performance related pay review and bonus

  • Company funded annual Benefit and Pension review meetings

  • 10 year service award scheme

  • Fixed Term Contract for 12months
  • 27 days left to apply
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WHY WORK FOR US

Although from the outside looking in we might look like just another insurance company, we want to show you why Premier Guarantee is such a great place to work. As well as offering you a rewarding career, we also provide a range of market leading employee benefits that extend to outside your working life.

 

With our Wirral HQ and hub offices nationwide, we have opportunities right across the UK.

Apply by 07/06/2022

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