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Making a Claim

We hope you’ll never have to make a claim on your new property, however if you do, our specialist claims team will help to guide you through the claims process.

If you do have a problem with your property, and you believe it is covered by your warranty with Premier Guarantee, then your next step is to get in touch with us. Our specialist Claims team will guide you through the process so that we can help you as quickly as possible.

Our claims application forms are available for download below. If you are unsure on any of the questions on the forms, please contact us on 7777 8 333 to provide assistance.



If you are claiming under our Premier Guarantee for Cyprus policy, please complete our online claim form. If you would prefer to download our form and send it in by post/email please fill in our PDF claim form.

When purchasing a new property you will be asked by your developer to undertake a handover inspection of the property.  Any damage such as marks, chips, scuffs, scratches and staining must be noted to your developer at the time of the inspection as such damage is not covered by Premier Guarantee.

Details of what is or isn't covered can be found in your policy documentation.  If you don't have your policy document or need some further guidance, contact us by telephone on 7777 8 333 or by email at and we'll be happy to help you.