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Making a claim through the Consumer Code for Home Builders

The Consumer Code for Home Builders was set up to protect the interests of home buyers during the purchase of newly built homes and applies to all reservations made on properties after the 1st April 2010.

The Code requires that all Home Buyers are treated fairly, know what levels of service to expect, are fully informed about their purchase and their consumer rights before and after they move in, and are provided with a speedy, low cost dispute resolution scheme to deal with complaints about breaches of the Code.

For full details of what protection is provided through the Consumer Code for Home Builders, please read the Consumer Code for Home Builders Requirements.

If you feel you would like to make a claim under the Code, visit the Consumer Code for Home Builders website at

Summary of Changes to the Code for 1st April 2017

As of the 1st April 2017 a number of changes will be made to the Code. The following documents outlines the changes: