resource hub | How are we ensuring developer and builder quality?

How are we ensuring developer and builder quality?

The incoming New Homes Ombudsman will be compulsory for developers to join and will have statutory powers to award compensation, ban developers and order poor building work to be fixed. 


We are constantly striving to update our service offering to our customers, with the sole purpose of improving build quality and in turn increasing the quality of new homes across the UK.


Extranet portal


Our Extranet has been up and running for well over a year now, but recent additional functionality has made it even more useful to builders and developers. Our customers can now:


  • Print Certificates of Insurance

If there are no outstanding actions relating to a plot and all validations are met then our customers can print their own Certificates of Insurance, saving time on waiting for that all important documentation.


  • Filter actions relating to individual plots

Another useful function is the ability easily filter necessary actions on individual plots, allowing our customers to quickly act upon and close these.


  • Use a ‘Whatsapp’ style audit trail

Status of plots can be viewed as a Whatsapp style audit trail, enabling quick and easy access to important information.


  • Download outstanding technical and non-technical actions

These can be downloaded in Excel format and shared with third-party contractors, allowing for better sharing of vital information.


  • View outstanding payment information

Making life easier and ensuring there are no nasty surprises at the end of the process.


  • Reporting

With the use of tablets on site, our surveyor site reports instantly sync to the Extranet. Not only does this save our surveyor time on admin, meaning that they can spend more time on site with customers, but it also allows our customers to view, in real-time, any actions for their site.


Technical standards


Specific to your build type, rather than a ‘one size fits all’ approach, our technical standards, which are outlined in our industry accredited Technical Manual, provide comprehensive and expert guidance.


In-house technical and surveying staff


With a Technical Training Department and a national network of local surveyors, our customers have a wealth of technical knowledge and experience at their disposal.


Building Control


As one of only a few structural warranty providers that was granted independent public liability insurance to also provide Building Control, our building control service goes hand in hand with our structural warranties; providing the same technical expertise and quality service, with the advantage of having both services under one roof.

As an Approved Inspector, we can provide you with Building Control even if you use another company for your structural warranty, and vice versa.


Homeowner feedback


Via the New Homes Review, which provides a unique, independent insight into the quality of new homes being built for sale and the level of customer satisfaction, based on feedback directly from new homeowners. Information is collated, analysed and fed back to developers, builders and the new homes construction industry as a whole through the NHR annual report.


To enquire about our services, fill in our Contact Us form or find our Account Manager on our interactive map.


Please note: Every care was taken to ensure the information in this article was correct at the time of publication.