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Service Disruption

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    Premier Guarantee is being affected by a global IT outage and you may not be able to reach our teams through email. If you are a builder, developer, or homeowner trying to access our services during the outage, please contact us using the information below. 

     

     

    Builders and developers 

    Our Customer Service team should be your first port of call for all enquiries during the outage. They are available on 0800 107 8446.

    • Arranging site visits: Please contact your Risk Management Surveyor or Building Control Inspector directly through the phone. If you do not have their details to hand, please call Customer Services on the number above and we will share their details.
    • Insurance certificates: If you are already registered for the Extranet you can use the online portal to obtain copies of your certificates. This is available to existing users only - we are unable to set up any new Extranet accounts during the outage. If access to a certificate is urgent, please call the Customer Services line above and we will arrange a Teams call to share a screenshot copy.
    • Payments: Please call the customer services line above and we will process any urgent payments over the phone and provide screenshot evidence of payments taken through Teams.
    • Inspection reports: Reports are available to existing users through the Extranet. Once services are restored they will be sent as expected. For any urgent issues please call the Customer Services number above.
    • Building Control documents: We cannot generate Building Control documents. Existing Extranet users can access copies of existing documents through the Extranet, but we cannot set new users up today. If access to Building Control documents is urgent, please call the Customer Service line above and we will facilitate the sharing of a document through screenshot.

     

    Initial notices for Building Control: As it stands, an initial notice cannot be issued during the outage.

     

    Homeowners 

    To submit a claim, please use the claims portal as normal: https://www.premierguarantee.com/en/homeowners/make-a-claim.html

     

    For any issues relating to an existing claim, please contact our Claims team over phone on 0800 107 8446.

    We thank you all for your patience and understanding as services are restored.