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Making a claim

We hope you will never have to make a claim on your new home. However, if you do our specialist claims team will help to guide you through the claims process.

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    When purchasing a new property you will be asked by your developer to undertake a handover inspection of the property.

    Any damage such as marks, chips, scuffs, scratches and staining must be noted to your developer at the time of the inspection as such damage is not covered by Premier Guarantee.

    Details of what is or isn't covered can be found in your policy documentation. If you don't have your policy document or need some further guidance, contact us and we'll be happy to help.

    Want to start a claim?

    If you do have a problem with your home and you believe it is covered by your warranty with Premier Guarantee, then please raise your claim via our Claim Notification Portal.

    Once you have submitted your case, our specialist claims team will review your case and get back to you with an update within five working days.

    Please follow the claim instructions detailed at the bottom of this pages if your claim relates to:

     

    For all other claims, click the 'Start a claim' button
    Start a claim

    AmTrust Specialty Limited claim

    If you are making a new claim under one of our schemes Underwritten by  AmTrust Specialty Limited, please visit the Marley Risk claim form to submit a claim.

    Your claim will be handled by Marley Risk Consultants Limited whose contact details can be found on the linked claim submission page
    Submit Marley Risk Claim Form

     

    Insolvency-related claims

    If your claim is related to insolvency please contact us on 0800 107 8446

     

    Liberty Syndicate Management Limited claim

    If you are making a new claim under one of our schemes Underwritten by Liberty Syndicate Management Limited (Syndicate 4472), please visit Liberty Claims.