Understand your cover with Premier Guarantee
We hope that you are enjoying living in your new home and you are settling in well.
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Stages of your cover
Before your home is complete
Defects Insurance Period
If you do find any problems with your home during the first two years of cover for new homes, known as Defects Insurance Period (one year for Social Housing Warranty cover), it will be up to the developer to put things right.
Make sure you keep hold of their details once you have bought your home and speak to them about the process of reporting problems.
If you cannot come to an agreement with your developer about carrying out the repairs or they fail to carry them out, your structural warranty cover allows you to call Premier Guarantee and we will help you to get the work done as quickly as possible.
Structural Insurance Period
During this period, if you need to make a claim on your policy, contact our claims team who will assess this for you. We provide protection for the following elements of your home:
- Foundations
- Load bearing parts of ceilings, floors, staircases, walls and roofs
- Non-load bearing partition walls
- Chimneys and flues
- Roof coverings
- External finishing surfaces (including rendering)
- Floor decking and screeds
- Wet applied plaster
- Double or triple glazed panes to external windows and doors
What are the benefits of your cover?
'A’ rated insurers
All our policies are underwritten by ‘A’ rated insurers, giving you the reassurance that we’ll be there for you.
Dedicated teams
We have a dedicated claims team who will provide all the advice you need to get things sorted as quickly as possible as well as a free dispute resolution service.
Code protection
In addition to your cover, your new home is protected by one of the two leading new-build consumer codes in the UK – the Consumer Code for Homebuilders or the New Homes Quality Code.