The Waterfront at Gloucester Quays – a former brownfield site alongside a canal - was a challenging project. It took a quality, experienced developer to take it on and produce a stunning result.
Enter Crest Nicholson.
The award winning developer is about building homes that their customers can be proud of. With the help of an outstanding team and collaboration with Premier Guarantee when needed, The Waterfront is just that.
The site, an £85m project comprising of 362 one and two bedroom apartments and 49 two and three bedroom houses, deservedly won a Premier Guarantee Quality Recognition Award in May 2023.
We spoke to Crest build manager, Paul Whitlam about the project, the challenges and how he found working with Premier Guarantee.
"We have many tools at Crest to ensure our quality is of the highest standards. Every stage of the build is checked and recorded using our IT systems which means the site team are physically out onsite checking"
We have many tools at Crest to ensure our quality is of the highest standards. Every stage of the build is checked and recorded using our IT systems which means the site team are physically out onsite checking. In addition to this we hold regular onsite meetings with the wider project team and we also employ an excellent quality manager who inspects the site monthly and produces a report.
We also have very proud site team led by Andy Smith who strives for great quality in everything that he does.
Place making and community are at the heart of Crest’s DNA - we strive to provide high quality homes that our customers are proud to call their home. We create sustainable, thriving communities and outstanding places to live.
Crest Nicholson puts the customer first and prides itself on the journey we offer new homeowners, from the first conversation with our sales team through to our customer care team post-completion.
We recognise the importance of every homeowner’s decision to purchase a home from Crest Nicholson and the trust placed in us.
Prior to Crest developing the land, it had various historical industrial uses including fuel storage/distribution, scrap yards, waste transfer and landfill, rail and warehousing.
Before any works on site commenced, we had to formulate a very in-depth ground remediation and material management plan. Before we handed any of the units over, we have a validation test completed on the ground, so we know the nasties have been removed and it is safe for our customers.
Also, prior to work starting onsite we had to plan for the various constraints of working along a canal and busy towpath in a built-up area. We used various methods to mitigate these by fixing debris netting to the scaffold and using silt traps around the development to prevent run off. Vibration monitors were in place whilst piling to ensure we were keeping disruption to our neighbours to a minimum.
I have worked with Premier Guarantee for at least eight years and I have always liked the collaborative approach taken by the various inspectors. You really get the feeling that they care about the project and will work with the site teams to ensure that the best quality is achieved. If there is a difficult detail, which there has been at Gloucester Quays, then the [Premier Guarantee] inspector is willing to take the time to look for solutions alongside the site team.
This is the first project the site team have worked with Premier Guarantee. The feedback from the team is very positive. They would like to keep working with Premier Guarantee more in the future.
"Crest Nicholson puts the customer first and prides itself on the journey we offer new homeowners"
Fusion is a light steel frame building which is manufactured off site. This was then delivered to site and erected by Fusion. The benefits of this were the speed the buildings could be made watertight.
Premier Guarantee worked very closely with Crest and Fusion during the design stages of the project to ensure the warranty could be provided on the fusion system. This was a relatively new system to Crest on a large project so there needed to be close collaboration between all involved to ensure compliance was achieved.
Yes, I would, and I have done. It’s good to work with a warranty provider who wants to help. And work with the site teams recognising the teams’ challenges as well as ensuring compliance.
The future for Crest is positive. I can see there being many challenges given the current economic and political climate. We will face and overcome these challenges head-on so we can keep producing the homes which are desperately needed. Delivering exceptional places for our customers to call home at the highest of standards.
"I have worked with Premier Guarantee for at least eight years and I have always liked the collaborative approach taken by the various inspectors. You really get the feeling that they care about the project and will work with the site teams to ensure that the best quality is achieved"
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