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Making Payments Online - Frequently Asked Questions



Below you will find the answers to some of our most frequently asked questions on our online payment system. If you cant find the answer to you query below call 0800 107 8446 or email finance@premierguarantee.co.uk 


How much do I need to pay?

Please refer to your correspondence from Premier Guarantee. We are in the process of bringing all your payment information together online as a new service update that will be rolled out in due course.


Can I make part payments?

Yes you can. As in all cases, please make sure you include your site reference number if paying insurance or Building Control fees or your registration number if you are paying your registration fee.


What if I want to pay for registration fees and warranty/Building control fees at the same time?

To help us reconcile your payment efficiently, please pay these fees separately. Ensure to select the correct product from the drop down and use the appropriate reference.


Is there a deadline?

Please refer to the payment terms stated on your correspondence from Premier Guarantee.


What if I make a mistake?

Click the Cancel button and complete the form again. Please do not click ‘Back’ in your browser.


Are there other ways I can pay?

Yes of course. You can continue to pay using any current method. If you’d like to set up a Direct Debit and haven’t already done so, please call 0800 107 8446 or email finance@premierguarantee.co.uk.


Will I get a receipt?

Yes, you will receive payment confirmation by email within 24 hours.


Is it secure?

Our online payment system is handled by Barclays and all payment transactions are fully secure.